Privacy Policy

We collect information that you provide directly to us, information collected automatically through your use of our website, and information related to the services you receive.

Information you provide to us:

• Name, date of birth, and gender
• Email address, phone number, and mailing address
• Appointment requests and scheduling details
• Health and medical history relevant to treatment (e.g., conditions, medications, allergies)
• Treatment preferences and consultation notes
• Payment and billing information
• Photographs taken for clinical or before-and-after purposes (with your consent)
• Communications you send to us, including form submissions, emails, and text messages

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

We use the information we collect to:

• Schedule, confirm, and manage your appointments
• Provide medical, aesthetic, and wellness services
• Communicate with you about your care, results, and follow-up
• Process payments and maintain billing records
• Respond to your inquiries and requests
• Send appointment reminders, promotions, and updates (where permitted)
• Improve our website, services, and patient experience
• Comply with legal, regulatory, and professional obligations

As a healthcare provider, certain health information we collect in connection with your treatment is “protected health information” governed by the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA). Our use and disclosure of this information is described in our separate Notice of Privacy Practices, which is available upon request and takes precedence over this Privacy Policy with respect to protected health information.

We do not sell your medical information, and we will not use it for marketing purposes without your authorization where such authorization is required by law.

We do not sell your personal information. We may share your information only as follows:

• Service providers: With trusted third parties who perform services on our behalf, such as scheduling, payment processing, email or text messaging, and website hosting, under agreements that protect your information.
• Legal requirements: When required to comply with applicable law, legal process, or government request.
• Safety and protection: To protect the rights, safety, or property of Omnia Wellness Center, our patients, or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to applicable privacy protections.

If you provide your phone number and consent, we may send you appointment reminders, confirmations, and promotional messages by text (SMS). Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Opting out of marketing messages will not affect messages related to your care.

You may unsubscribe from marketing emails at any time using the link in any email or by contacting us directly.

Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and improve your experience. You can control cookies through your browser settings, though disabling them may affect site functionality. We may also use analytics and advertising services that collect information about your activity over time and across websites.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to provide services, maintain medical and business records, comply with legal and regulatory requirements, and resolve disputes. Medical records are retained in accordance with applicable California and federal retention requirements.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with certain rights regarding your personal information, including the right to:

• Know what personal information we collect, use, and disclose
• Access a copy of the personal information we hold about you
• Correct inaccurate personal information
• Delete personal information, subject to legal exceptions
• Opt out of the sale or sharing of personal information (we do not sell your personal information)
• Limit the use of sensitive personal information
• Non-discrimination for exercising your privacy rights

Please note that information governed by HIPAA and CMIA is generally exempt from the CCPA and is handled under those laws instead.

To exercise your rights, contact us using the details in Section 12. We will verify your identity before responding and will respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf.

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from minors without parental or guardian consent. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Omnia Wellness Center 16430 Ventura Blvd 207, Encino, CA 91436 (818) 386-8511 [email protected]

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.